CHECK / UPDATE THESE INSTRUCTIONS
Receiving The Request To Restrict Processing
Actioning The Request
To mark a user as restricted go into User Manager > select their user record > Status & Levels tab > tick the field 'Restricted User'.
This means Email Manager won't send emails to restricted users and in User Manager and Prospect Manager a red warning message is displayed when you select the user advising:
Changing The Wording Of The Message
If you wish to introduce your own terminology and wording for the message, go into Site Definition and change the following two defines:
Maintaining Your Own Suppression List
You may need to keep your own record that you have received and actioned the request as part of your company’s procedures and on your suppression list. If you add or import user data, make sure you suppress re-adding or altering someone who has requested restricted processing.
Lifting The Restriction
If the restriction is lifted, then reverse the steps outlined above and add a further comment to reflect what has happened on the user record.