Introduction To This Guide

This platform exists to help everyone contribute to improving the business and to ensure that positive contributions are visible and valued.


The Suggestion Scheme allows you to turn everyday ideas into measurable improvements. The Recognition feature allows you to publicly acknowledge colleagues for actions that make a difference.


When ideas are shared and contributions are recognised, engagement increases. Increased engagement leads to better collaboration, stronger performance, and measurable operational impact.


This guide explains how to use each feature clearly and practically for users and administrators, who have additional admin functions.


1. Getting Started

Logging In

Use your registered user details to log in to the application. Enter your full name exactly as registered and your login credentials when prompted.

If you are unable to log in, contact an administrator to reset your login details.

Session Timeout

Your session will expire after 8 hours of inactivity, but if you tick Remember Me during Login then it will persist for 30 days. If you are logged out then log in again to continue. No submitted data is lost.


2. Your Profile

Profile Photo

Your profile photo appears on suggestions, comments, recognitions, and on the display wall.

To update your photo:

  • Click your photo or initials in the header.

  • Upload a JPEG, PNG, or HEIC image.

  • Save your changes.

Choose a clear, professional image. This increases recognition visibility across the organisation.

Email Settings

You can add and verify your email address to receive notifications about:

  • Comments on suggestions you follow

  • Status changes to your suggestions

  • Recognitions you receive

  • Daily suggestion summaries

To set up:

  • Open Email Settings

  • Enter your email address

  • Verify using the link sent to your inbox

3. Suggestion Scheme

The Suggestion Scheme provides a structured way to submit, review, and track improvement ideas. Every suggestion moves through a defined review process and can generate measurable savings.

Submitting a Suggestion

To submit a suggestion:

  • Click New Suggestion

  • Complete all relevant fields

  • Click Submit

When writing your suggestion, focus on clarity and impact. What good looks like:


Less effective:

  • "Improve communication".

More effective:

  • "Introduce a 15-minute weekly cross-team update to reduce duplicated production scheduling errors, saving approximately 2 hours per week."

 Strong suggestions clearly describe:

  • The problem 

  • The proposed solution

  • The measurable benefit


Savings and Costs

If your idea creates financial savings or waste / cost reduction, enter the estimated saving per occurrence and the frequency. The system calculates the annual saving automatically. Be realistic and practical. If you are unsure, provide your best estimate and explain your reasoning, otherwise leave as 0.

Similarity Detection

If AI similarity detection is enabled, the system checks for similar ideas before saving. If similar suggestions appear:

  • Review them carefully

  • If your idea is already covered, consider supporting the existing suggestion

  • If yours is different, explain clearly how it differs

This reduces duplication and improves overall idea quality.

Suggestion Statuses

Each suggestion progresses through:

  • To be reviewed

  • Pending

  • Accepted

  • Rejected

If your suggestion is not accepted, reviewer notes will explain the reasoning. Every decision is recorded in the Activity tab for transparency.

Voting and Commenting

You may vote and comment on suggestions.

When commenting:

  • Keep comments constructive

  • Focus on improving the idea

  • Avoid personal criticism

Effective comments strengthen ideas and encourage collaboration.

Following Suggestions

Follow suggestions to receive updates. You automatically follow your own submissions.

4. Recognition

Recognition makes positive contribution visible. It reinforces behaviours that improve performance, safety, teamwork, and customer outcomes. Recognition is short, specific, and focused on impact.

Sending a Recognition

To send recognition:

  • Go to the Recognition page

  • Select the colleague

  • Choose a category

  • Write a short message

  • Click Send

What good looks like:

Less effective:

  • "Great job."

More effective:

  • "Thank you for staying late to resolve the customer order issue. It prevented a missed shipment and protected our delivery target."

Good recognition:

  • Describes the action

  • Explains the impact

  • Reinforces positive behaviour

Recognition is public and visible to colleagues. Keep messages professional and meaningful.

Responding to Recognition

If you receive recognition, you may respond once. A short thank-you response reinforces positive culture and acknowledges the sender.

Liking Recognitions

You may like recognitions to show support. This increases visibility and reinforces positive actions.

Recognition Participation

Regular participation builds a strong culture. The system may display monthly recognition goals to encourage steady engagement.

5. Display Wall

The Display Wall is a full-screen view designed for office screens and shared spaces. It rotates recent recognitions and shows key statistics such as:

  • Annual savings from accepted suggestions

  • New and accepted suggestions this month

  • Recognition goal progress

The Display Wall reinforces visibility and shared progress. Seeing contributions displayed publicly encourage continued participation.

6. Admin Guide

This section applies only to administrators.

Dashboard Statistics

Administrators see summary statistics including:

  • Total suggestions

  • Pending suggestions

  • Accepted suggestions and total savings

  • Rejected suggestions

  • Annual savings totals

These provide a high-level performance overview.

Reviewing Suggestions

Administrators can:

  • Change suggestion status

  • Edit fields

  • Add reviewer notes

  • Assign ownership

  • Track savings dates

  • Reassign suggestions

  • Delete suggestions if necessary

  • Delete Recognitions if necessary

All changes are logged in the Activity tab for audit purposes.

Review decisions should be explained clearly in reviewer notes to maintain transparency and trust.

Flagged Comments

If enabled, comments on Accepted or Rejected suggestions can be automatically flagged for review. This ensures professionalism and appropriate discussion.

User Management

Administrators can:

  • Manage user roles

  • Reset login credentials

  • Disable user access

  • Manage departments

  • Update application settings

At least one administrator must remain active at all times.


Application Settings

Administrators can configure:

  • Company name and logo

  • Recognition naming

  • Monthly goal multiplier

  • Recognition categories

  • Email configuration

  • AI similarity detection

Changes to settings apply immediately.