Licence upgrade: The base version is £180+VAT pa per site for self-implementation (August 2026 price, check for latest price with your account manager). Specific development requests or set up will be quoted separately.

Unchat provides a self-service Customer Service assistant that displays on the website, similar looking to a chat widget but designed to answer customer questions and reduce those types of inbound calls with links to existing page information on the site for customers to access it in one spot.

Here are a few examples of it in use as (a) pure customer service assistant and (b) customer service with a push to increase Average Order Value and increase conversion with fitment certainty checks.

Skirtech.co.uk
  • Check your orders - sends customers to a new page (below) where they can see their order details or login for full details
  • Delivery timescales - information to assure customers of your delivery promise
  • Profile Heights - a page to ensure fitment certainty
  • Answers to common question - links to a FAQ page
  • Returns & refunds - information to give customers peace of mind
  • Contact us - reassurance customers can get in touch by different methods too

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Forge Motorsport

Forge's assistant is more focused on fitment certainty, tracking where the order is and pushing enthusiasts to look at their higher value bundles. There is also a Whatsapp chat used for contact.


How To Set Up Your Unchat Assistant

  • Once enabled by your account manager, go into Admin > Unchat
  • Set the Status to Preview - Admins only to see it on the website as you build it, else leave at Disabled and use the preview pane to see it progress as you change settings etc
  • Set your alignment, launcher options and colours to suit
  • Add blocks with actions such as Link to another page or Text to display and use the up and down arrows to sort the order in which they are shown
  • When changes are made or blocks are added, make sure to click Save to preserve your changes
  • When you are happy with the final result and ready for it to go live on the website, set the status to Enabled - Live for all