Areca Design handle day-to-day support and design requests for all Wildfire Internet clients.
Design & Website Support
This service covers design changes or requests and day-to-day support for website issues.
Areca Design
Tel No: 01386 570 360
Monday to Friday (excl Public Holidays)
9am - 5.30pm (GMT)
You can find answers to common questions 24/7 using our knowledge based system and FAQ's available here in the client portal. This should always be your first port of call as it may be the fastest way to resolve your query or problem.
If the client portal does not contain an answer, then please submit a ticket by clicking the New Ticket button and we will respond during our support hours above.
What's Included In Support: The support desk is not intended for training sessions or general advice - see topic: What's Covered In Support.
Wildfire Internet Marketing Clients
If you have purchased our marketing service and need assistance with your marketing, please use the service below.
Note: All design and day-to-day website issues can only be logged on the 01386 570 360 number given above.
Marketing Centre
Raise a Freshdesk ticket in the first instance
Tel No: 0330 311 2810
Email: support@wildfireinternet.co.uk
Monday - Friday (excl. Public holidays)
Mon-Thu 9am - 5pm (GMT) Fri 9am-4.30pm
Client Manager: Call your client manager on their direct numbers if preferred
Wildfire Internet Custom Apps
If you have purchased custom apps from WIldfire Internet, please raise any queries relating to the custom app using the service below:
Development Centre
Raise a Freshdesk ticket in the first instance
Email: dev@wildfireinternet.co.uk
Monday - Friday (excl. Public holidays)
Mon-Thu 9am - 5pm (GMT) Fri 9am-4.30pm
Wildfire Internet Direct Developer Support
If you have purchased our Direct Developer Support service, you can contact our development team as below.
Important: We do not grant access to developers via any other means such as Skype or WhatsApp etc.
Raise a Freshdesk ticket in the first instance
Email: dev@wildfireinternet.co.uk
Tel No: 0330 311 2810 (emergencies only - please also log a support ticket first with full details)
Monday - Friday (excl. Public holidays)
Mon-Thu 9am - 5pm (GMT) Fri 9am-4.30pm